General Conditions

DELIVERY COSTS

We offer the possibility of sending our products anywhere in the world.

Deliveries to Spain and Portugal

  • Delivery costs are free of charge in all orders.

Deliveries to the rest of European Union countries

  • For orders Delivery costs are 12 €.
  • For orders over 300 € delivery costs are free of charge.

Deliveries to non European Union countries

  • For all orders delivery costs are 30 €.
  • For orders over 300 € delivery costs are free of charge.

On purchases destined for non E.U. countries, or those belonging that are not in the VAT territory, VAT will not be applied to prices shown on the website. However on receipt of the order taxes, duties or charges corresponding to these regions may have to be paid.

NOTE: Agreste does not take responsibility for taxes, duties or office charges corresponding to said regions.

Delivery costs are indicated throughout the payment process, depending on the country selected.

RETURNS

We make an effort to offer the maximum guarantee of quality and service, so we offer our customers the possibility of returning products acquired at our online store.

Free size change (Spain and Portugal)

You can have a free size change for those purchases made in Spain (Peninsula and Balearic Islands) and Portugal. The offer is not valid for the Canaries, Ceuta, Melilla, Azores and Madeira. It is important to bear in mind that only one size change operation will be allowed per order. A change in the product colour or model is not included in this promotion and will incur the usual costs.

PayPal return shipping cost refund service

Paypal will refund your return shipping costs!

You just have to activate the Return Shipping Cost Refund Service* on Paypal’s page and pay via this method. Once activated, you can buy without worrying! Because if you receive a product that is not as you expected, Paypal will refund the product’s return shipping costs.

This promotion is only valid for Australia, Austria, Belgium, Denmark, Finland, France, Holland, Italy, Ireland, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom and 13 countries in Central and Eastern Europe (Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Romania, Slovakia, Slovenia).

*You can activate the service and consult the conditions of the promotion in this link: https://www.paypal.com/uk/webapps/mpp/refunded-returns/

Instructions for returning

Contact us indicating your order number and cause and we’ll inform you on how to start the return process via our courier service.

Conditions for returning 

1 – If the product is not satisfactory

If the article is returned unused and in its original condition, Agreste will gladly replace the item or offer a full refund.

2 – If the item is defective on receipt

Once Agreste has received the defective item, a new one will be sent to you. In this case, the exchange will always be for the same item or reference. You will only be invoiced for the first dispatch and we will assume the corresponding transportation costs once the defective item is returned and the replacement is dispatched.

The deadline for requesting the exchange of a defective product is 14 working days from the receipt of the order.

3 – If the item does not correspond to the one ordered

Agreste will bear all costs, for both the collection of the incorrect item and for the delivery of the correct one.

NOTE: Agreste is not responsible for the costs of returning/exchanging an unauthorized return, nor for any return custom charges made and may refuse to receive the parcel. Please do not send items back to us before we have authorized your request.

DELIVERY TIMES

All orders placed before 12pm (GMT) on a business day we aim to ship the same day. Orders placed after 12pm will be shipped the following business day. However, some orders will take 24-48 hours to process. No orders will be shipped on Saturdays or Sundays.

Your order will be shipped via standard shipping. If you are interested in a specific shipping method, please feel free to contact us via the contact page, before the purchase.

Please note that shipping costs and delivery days vary according to your country of residence:

  • Spain: allow 2-3 working days.
  • EU Countries : allow 3-5 working days.
  • Rest of the World: allow 5-7 working days.

Shippings will be carried by UPS, except for Spain and Portugal, where Seur will be the selected carrier.

You will receive a confirmation e-mail with a tracking number when your order is shipped. Information about any backordered or cancelled items will be included in a separate email.

NOTE: Agreste does not dispatch on Saturdays, Sundays or public holidays.

PRICING POLICIES

Prices shown at the cart may differ depending on the destination country chosen. If the destination country corresponds to a EU country the price will include 21% VAT. For non E.U. countries, or those belonging that are not in the VAT territory prices are shown without VAT.

NOTE: Prices shown on agreste.es may be revised and modified without prior warning.

Any unanswered questions? Contact Us