Returns

We make an effort to offer the maximum guarantee of quality and service, so we offer our customers the possibility of returning products acquired at our online store.

PAYPAL RETURN SHIPPING COST REFUND SERVICE

Paypal will refund your return shipping costs!

You just have to activate the Return Shipping Cost Refund Service* on Paypal’s page and pay via this method. Once activated, you can buy without worrying! Because if you receive a product that is not as you expected, Paypal will refund the product’s return shipping costs.

This promotion is only valid for Australia, Austria, Belgium, Denmark, Finland, France, Holland, Italy, Ireland, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom and 13 countries in Central and Eastern Europe (Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Romania, Slovakia, Slovenia).

*You can activate the service and consult the conditions of the promotion in this link: https://www.paypal.com/uk/webapps/mpp/refunded-returns/

INSTRUCTIONS FOR RETURNING

Contact us indicating your order number and cause and we’ll inform you on how to start the return process via our courier service.

CONDITIONS FOR RETURNING 

  1. If the product is not satisfactory

    If the article is returned unused and in its original condition, Agreste will gladly replace the item or offer a full refund.

  2. If the item is defective on receipt

    Once Agreste has received the defective item, a new one will be sent to you. In this case, the exchange will always be for the same item or reference. You will only be invoiced for the first dispatch and we will assume the corresponding transportation costs once the defective item is returned and the replacement is dispatched.

    The deadline for requesting the exchange of a defective product is 14 working days from the receipt of the order.

  3. If the item does not correspond to the one ordered

    Agreste will bear all costs, for both the collection of the incorrect item and for the delivery of the correct one.

NOTE: Agreste is not responsible for the costs of returning/exchanging, nor for any return custom charges made and may refuse to receive the parcel. Please do not send items back to us before we have authorized your request.

NOTE: For those orders with free shipping, if on carrying out a return that doesn’t correspond with the reasons described in points 2 or 3, the resulting amount of the order doesn’t meet the conditions of free shipping, shipping costs that correspond to the resulting  order will be deducted from the returning amount.

Any unanswered questions? Contact Us

Returns

We make an effort to offer the maximum guarantee of quality and service, so we offer our customers the possibility of returning products acquired at our online store.

FREE SIZE CHANGE (SPAIN AND PORTUGAL)

You can have a free size change for those purchases made in Spain (Peninsula and Balearic Islands) and Portugal. The offer is not valid for the Canaries, Ceuta, Melilla, Azores and Madeira. It is important to bear in mind that only one size change operation will be allowed per order. A change in the product colour or model is not included in this promotion and will incur the usual costs.

PAYPAL RETURN SHIPPING COST REFUND SERVICE

Paypal will refund your return shipping costs!

You just have to activate the Return Shipping Cost Refund Service* on Paypal’s page and pay via this method. Once activated, you can buy without worrying! Because if you receive a product that is not as you expected, Paypal will refund the product’s return shipping costs.

This promotion is only valid for Australia, Austria, Belgium, Denmark, Finland, France, Holland, Italy, Ireland, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom and 13 countries in Central and Eastern Europe (Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Romania, Slovakia, Slovenia).

*You can activate the service and consult the conditions of the promotion in this link: https://www.paypal.com/uk/webapps/mpp/refunded-returns/

INSTRUCTIONS FOR RETURNING

Contact us indicating your order number and cause and we’ll inform you on how to start the return process via our courier service.

CONDITIONS FOR RETURNING 

  1. If the product is not satisfactory

    If the article is returned unused and in its original condition, Agreste will gladly replace the item or offer a full refund.

  2. If the item is defective on receipt

    Once Agreste has received the defective item, a new one will be sent to you. In this case, the exchange will always be for the same item or reference. You will only be invoiced for the first dispatch and we will assume the corresponding transportation costs once the defective item is returned and the replacement is dispatched.

    The deadline for requesting the exchange of a defective product is 14 working days from the receipt of the order.

  3. If the item does not correspond to the one ordered

    Agreste will bear all costs, for both the collection of the incorrect item and for the delivery of the correct one.

NOTE: Agreste is not responsible for the costs of returning/exchanging, nor for any return custom charges made and may refuse to receive the parcel. Please do not send items back to us before we have authorized your request.

Any unanswered questions? Contact Us